Last updated: 08/10/2025
These Terms & Conditions (“Terms”) govern your use of the website primalraw.co.za (“the Site”) and your purchase of products through it. By accessing, using, or making a purchase on the Site, you agree to these Terms.
1.1. The Site is owned and operated by [Your Legal Business Name, registration number, address] (“we”, “us”, “our”).
1.2. These Terms constitute a binding agreement between you (“you”, “customer”, “user”) and us.
1.3. By placing an order, you confirm you are of legal age and have the right to conclude contracts.
2.1. We strive to accurately describe all products (images, dimensions, details), but we do not guarantee they are error-free.
2.2. Colors may vary according to your monitor/display.
2.3. We reserve the right to discontinue or change products without notice.
3.1. You may place orders on the Site. We reserve the right to accept or decline any order (e.g. stock, verification).
3.2. Prices are shown in South African Rand (ZAR) and inclusive of applicable VAT (if applicable).
3.3. Payment methods accepted: [list payment gateways you support, e.g. credit card, EFT, SnapScan, etc.].
3.4. Payment must be completed at the time of ordering unless otherwise agreed.
3.5. In case of failed payment, we may cancel the order.
4.1. We deliver through [courier / postal services].
4.2. Shipping fees, delivery times, and any import or customs charges (if applicable) will be communicated at checkout.
4.3. Risk passes to you once the goods are delivered to your address or the courier collects them.
4.4. Ownership / title may remain with us until full payment is received (i.e. retention of title clause).
5.1. You have rights under the Consumer Protection Act (for example cooling-off period, returns) subject to the nature of goods (e.g., perishable, custom-made).
5.2. To request a return or cancellation, you must notify us in writing within [X] days of receipt.
5.3. Returned goods must be in original condition, unopened (unless faulty), and in original packaging.
5.4. We may charge you the cost of return shipping or restocking fees.
5.5. We will refund payment (excluding delivery) within a reasonable period after the product is returned and inspected.
6.1. We warrant that products will conform to descriptions and applicable consumer product standards.
6.2. Except where prohibited by law, all other warranties (express or implied) are excluded (e.g. merchantability, fitness for purpose).
6.3. Our total liability is limited to the purchase price you paid. We are not liable for indirect, consequential loss or damage.
6.4. We are not liable for losses caused by events beyond our reasonable control (force majeure).
7.1. All content on the Site (images, text, logos, designs) is owned or licensed by us and protected by intellectual property laws.
7.2. You may not reproduce, distribute, adapt, or create derivative works without our written permission.
You agree not to:
We handle your personal data per our Privacy Policy, which is incorporated into these Terms by reference.
We may suspend or terminate your access to the Site or orders at any time, without notice, for breach of these Terms or for other legitimate reasons.
These Terms are governed by the laws of the Republic of South Africa.
Any disputes will be resolved in the appropriate courts of South Africa.
We may update these Terms occasionally. We will notify you of significant changes by email or through the website. Your continued use will constitute acceptance of the updated Terms.
If any clause is held invalid or unenforceable, that part will be severed and the rest remains valid.
No waiver by us of a breach will constitute a waiver of any other or subsequent breach.
PrimalRaw
Primal Pets
24 3rd Street Booysens Reserve
Email: info@primalpets.co.za
Phone: 074 692 8209 / 084 949 9541
Unit 1, the station lane Northpoint business park R102 Ballito
Charmaine: 082 444 2086
charmaine@ckpets.co.za
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