Due to the nature of our products, we do not accept returns or offer refunds, except in the case of incorrect items delivered.
Eligibility for Returns
- Only orders with an incorrect product are eligible for returns.
Timeframe
- Requests must be made within 2 days of receiving your order.
Return Process
To request a return:
- Email: info@primalpets.co.za
- WhatsApp: 084 949 9541
Return Shipping Costs
- The seller covers return shipping costs for eligible returns.
Refunds/Exchanges
- No refunds are issued.
- Exchanges are provided only for incorrect products.
Contact Information
Phone/WhatsApp: 084 949 9541
Email: info@primalpets.co.za
