Due to the nature of our products, we do not accept returns or offer refunds, except in the case of incorrect items delivered.

Eligibility for Returns

• Only orders with an incorrect product are eligible for returns.

Timeframe

• Requests must be made within 2 days of receiving your order.

Return Process
To request a return:

• Email: info@primalpets.co.za
• WhatsApp: 084 949 9541

Return Shipping Costs

• The seller covers return shipping costs for eligible returns.

Refunds/Exchanges

• No refunds are issued.
• Exchanges are provided only for incorrect products.

Contact Information

Phone/WhatsApp: 084 949 9541

Email: info@primalpets.co.za